Excitel Speed Test

This page helps Excitel Broadband users verify if they are getting the speeds promised in their plan. Excitel is known for its budget-friendly "Cable Cutter" plans (up to 400 Mbps) and Truly Unlimited data policy.

Because Excitel operates through local cable operator (LCO) partners, the quality of your connection (and your ONU device) can vary by neighborhood. This test confirms if the issue is with your ISP line or your local Wi-Fi setup.

How to interpret your Excitel speed result

Expectations for Excitel Fiber plans (200 Mbps, 300 Mbps, 400 Mbps):

Download Speed: Should be near your plan limit (e.g., ~380 Mbps on 400 Mbps plan). Since Excitel has No FUP, you should not see sudden speed drops mid-month unless there is a line fault.

Upload Speed: Excitel plans are typically symmetrical. Your upload speed should match your download speed. Consistently low upload speed (e.g., 5 Mbps) often indicates a misconfigured ONU profile.

Ping (Latency): Expect 10ms - 30ms inside India. Excitel uses local peering nodes, so popular services like YouTube or Steam often perform very well.

Excitel Broadband: Expected Performance

Connection characteristics

Technology: FTTH (Fiber to the Home).

ONUs: Syrotech, ZTE, Nokia, RicherLink, Tenda.

App: "my Excitel" for raising tickets.

Typical real-world performance

Wired (Ethernet): 100% of plan speed.

Wi-Fi (5 GHz): Expect 250-450 Mbps (Essential for 300/400 Mbps plans).

Wi-Fi (2.4 GHz): Capped at roughly 40-50 Mbps.

Common Causes of Slow Excitel Speed

If your internet feels slow, check these factors:

Red LOS Light: "Loss of Signal". The fiber cable is broken. This frequently happens with overhead cables used by LCOs. You need a technician to splice it.

Wrong Wi-Fi Band: You are likely connected to the 2.4 GHz band. Forget the 2.4 GHz network on your phone to force it to connect to 5 GHz.

LCO Power Cut: If your neighborhood switch loses power, your internet will go down even if you have a UPS at home.

Excitel Router Login – Default IP, Username & Password

Access your Syrotech or ZTE ONU admin panel to change your password or split your Wi-Fi bands.

Excitel Router Login Details Information
Router Login IP Address 192.168.1.1
Default Username excitel / admin
Default Password exc@123 / Syro@43210$ / admin
Customer Care 1800-200-2273

Steps to Login

  1. Ensure you are connected to Excitel Wi-Fi
  2. Open your web browser (Chrome/Edge/Safari)
  3. Type 192.168.1.1 in the address bar
  4. Enter username: excitel or admin
  5. Enter password: Try exc@123 or Syro@43210$

Troubleshooting Gateway Lights

Solid Green (PON): Connected to the internet exchange.

Blinking Red (LOS): Fiber cut. No internet. Call LCO.

Blinking Green (PON): Authentication issue or low signal (-27dBm+).

Off (Power): Check adapter plug.

Wired vs Wi-Fi Testing

To verify if Excitel is delivering the speed you pay for:

Connect a laptop directly to the ONU using a CAT5e or CAT6 LAN cable. If this wired test shows full speed (e.g., 300 Mbps) but Wi-Fi is slow, the fault is with your wireless environment, not Excitel.

When to contact Excitel Support

Contact Excitel support via the app if:

Your LOS light is Red (Fiber Break).

Both PON and LAN lights are solid, but you have "No Internet Access" (Backend freeze).

You face frequent random disconnects ("Flapping") every few minutes.

Excitel Speed Test FAQs

What does the Red LOS light mean? It stands for Loss Of Signal. Your fiber cable is cut or unplugged. This requires a physical repair by a technician.

Is Excitel unlimited? Uniquely among Indian ISPs, Excitel offers "Truly Unlimited" data with no hidden FUP caps on most of its fiber plans.

How do I change my Excitel Wi-Fi password? Login to the router at 192.168.1.1 using 'excitel'/'exc@123' and go to the WLAN/Network settings.

Why is my upload speed low? Excitel plans are symmetrical. If upload is low, your ONU might be configured incorrectly. Raise a support ticket.

Compare with Alternative Providers

Compare yours speeds with other Indian ISPs: