What is the IP address for Tigo router login?

The most common IP for Tigo Arris and Technicolor routers is 192.168.0.1. Occasionally, 192.168.1.1 or 192.168.100.1 (Bridge mode) is used.

What is the default password for Tigo Arris TG2482?

Usually, the username is 'admin' and the password is 'password'. If that fails, try 'admin' / 'admin' or check the 'Pre-Shared Key' sticker on the device.

Why is my Tigo upload speed slow?

Tigo primarily uses HFC (Hybrid Fiber-Coaxial) technology, which is asymmetric. For a 300 Mbps download plan, upload speeds are typically capped around 30-50 Mbps.

What do the US/DS lights mean on my Tigo modem?

US (Upstream) and DS (Downstream) lights indicate signal lock. If they are blinking, your modem is struggling to connect to the Tigo network. They should be solid for a stable connection.

How do I change my Tigo Wi-Fi password?

Log in to 192.168.0.1 using 'admin'/'password'. Navigate to 'Wireless Setup' or 'Basic Settings' to change your SSID and Password.

Tigo Speed Test

This page helps Tigo customers (Colombia, Paraguay, Bolivia, Guatemala) understand their internet speed test results and determine whether the connection is performing within the normal range for Tigo HFC and GPON services.

Tigo (often branded as Tigo UNE in Colombia) is a major provider using primarily HFC (Hybrid Fiber-Coaxial) technology. This means while download speeds are high, upload speeds are typically lower.

How to interpret your Tigo speed test result

A Tigo speed test measures three core performance metrics:

Download speed – Should be close to your plan speed (e.g., 300 Mbps). HFC networks can experience slowdowns during peak hours (7-10 PM) due to neighborhood congestion.

Upload speed – Usually much lower than download. On a 300 Mbps plan, expect 30-50 Mbps upload. This is normal for Tigo HFC.

Latency (ping) – Typically 15–35ms within the same country. Higher pings (>100ms) to US servers are normal due to distance.

These values should be evaluated based on the type of connection (Ethernet vs. Wi-Fi) and the time of day.

Tigo Internet: Expected Performance

Connection characteristics

Technology: Hybrid Fiber-Coaxial (HFC) for most cities; pure Fiber (GPON) in newer developments.

Gateways: Common models include Arris TG2482, Arris TG2492, and Technicolor CGA2121. These are DOCSIS 3.0/3.1 modems.

Peak Hours: 7 PM–10 PM. Speed fluctuations are common on HFC nodes.

Typical real-world performance

Download speed: ~90% of plan speed. (e.g., ~270 Mbps on a 300 Mbps plan).

Upload speed: 10–50 Mbps (Asymmetrical).

Latency: 20–40ms locally.

If your download speed is consistently below 50% of your plan, you may have a signal issue (Check US/DS lights).

Common Causes of Slow Tigo Speeds

Slow speed test results on Tigo are often related to Wi-Fi interference in apartment buildings or coaxial cable issues.

Frequent causes

2.4 GHz Congestion: Arris modems often default devices to 2.4 GHz, which is crowded. Force your device to connect to the 5 GHz band ("Tigo-5G-XXXX") for better speed.

Coaxial Splitters: Bad splitters reduce signal strength (dBmV). Ensure your modem connects as directly to the wall outlet as possible.

Old Equipment: Older DOCSIS 2.0 modems cannot support speeds over 30 Mbps.

Tigo Router Login – Default IP, Username & Password

Access your Tigo Arris or Technicolor admin panel to change your Wi-Fi password or check signal levels.

Tigo Router Details	Information
Login IP Address	192.168.0.1 – Most common 192.168.1.1 – Alternative 192.168.100.1 – Arris diagnosis
Default Username	admin
Default Password	password OR admin

Steps to Login

Connect to your Tigo Wi-Fi
Open a browser
Enter 192.168.0.1
Try 'admin' / 'password'
If that fails, check the sticker on the bottom/side of the modem

Troubleshooting Gateway Lights

Solid Power: Modem is on.

Blinking US/DS: Trying to lock signal. If blinking persists, you have no internet. Check coax cable.

Solid Online/Globe: Connected to the internet.

Blinking 2.4G/5G: Wi-Fi activity (Normal).

Wired vs Wi-Fi Testing on Tigo

Speed test results over Wi-Fi are often 40% lower than wired results.

For accurate verification (especially on 300 Mbps+ plans), always test with a Cat5e Ethernet cable connected to LAN Port 1.

When to contact Tigo support

You should consider contacting Tigo support (*300 or WhatsApp) if:

Your "Online" light stays off or "US/DS" lights keep blinking.

Your speed is below 10 Mbps on a high-speed plan.

You experience constant disconnections during rain (common with exposed coax lines).

Tigo Speed Test FAQs

How can I increase my Tigo upload speed? Tigo HFC plans have fixed upload speeds. To get higher upload, you would need to migrate to a Tigo Fiber (GPON) plan if available in your area.

Does Tigo have usage caps? In most residential plans, Tigo offers unlimited data, but a "Fair Use Policy" may apply if you exceed terabytes of data transfer.

Can I put my Tigo modem in Bridge Mode? Yes, but it often requires calling support to enable it remotely. This allows you to use your own high-performance router.

Competitors & Alternatives

If Tigo service isn't matching your needs, consider:

Claro Speed Test: Major competitor often using HFC/Fiber mix.
Movistar Fibra Speed Test: Offers symmetric fiber speeds in many LatAm cities.
ETB Speed Test: Strong fiber presence in Bogota.