How to login to Movistar HGU router?

Go to http://192.168.1.1 in your browser. The default password is printed on the sticker under the router (labeled 'Datos de acceso al router' or 'Clave de acceso').

What does the red mouse light mean on my router?

The mouse icon represents the Internet connection. If it is flashing red, you have lost signal to the central office. If it is solid blue, you are connected.

Why is my speed slow when using the Smart WiFi app?

The Smart WiFi app tests speed to the router, not your device. For a real device test, use this page. Ensure you are connected to the 'Plus' (5GHz) network for speeds above 100 Mbps.

How do I activate 'Gaming Mode' on Movistar?

Within the Smart WiFi app, you can prioritize traffic for gaming devices. This serves as a QoS (Quality of Service) setting to reduce latency during matches.

Movistar Speed Test

This tool allows Movistar Spain customers to accurately verify their Fibra Óptica speeds. Whether you have the 600 Mb plan or the 1 Gb symmetric plan, test here to ensure your HGU (Smart WiFi) router is delivering the full bandwidth.

Movistar (Telefónica) operates the largest fiber network in Spain. All modern reliable installations use the "HGU" (Home Gateway Unit), which combines the ONT, Router, and Videobridge into a single device for a cleaner setup.

Understanding Your Movistar Speed Results

Your results verify if your connection meets the contract standards:

Download Speed: On a 1 Gbps plan, wired connections should hit ~930-940 Mbps (due to overhead). If you see ~94 Mbps, check if you are using an old Cat5 cable instead of Cat5e/Cat6.

Upload Speed: Movistar fiber is symmetric. You should see upload speeds nearly identical to your download speeds. This is crucial for uploading 4K videos or sending large files.

Ping (Latency): Movistar has excellent peering. Expect 3-10ms to Madrid/Barcelona servers.

Note: Movistar periodically increases speeds for free (e.g., 300Mb users upgraded to 600Mb). If you are not seeing the new speed, reboot your router to force a config update.

Smart WiFi Router (HGU): Features & Tips

Equipment Details

Standard Model: Smart WiFi (HGU) - available in Mitrastar and Askey variants.

Newest Model: Smart WiFi 6 - supports Wi-Fi 6 (802.11ax) for faster wireless speeds in congested apartments.

App: The "App Smart WiFi" allows you to block devices, pause the internet, and create guest networks easily from your phone.

Optimizing Wi-Fi

Use the 'Plus' Network: Most HGUs broadcast two networks: "Movistar_XXXX" (2.4GHz) and "Movistar_XXXX_PLUS" (5GHz). Always connect to the PLUS network for high speed.

Band Steering: Newer firmware combines these into one name. If your devices are slow, log in and split the networks again to force 5GHz.

Movistar Router Login (192.168.1.1)

Access the advanced configuration web portal to change DNS, open ports (NAT), or change your Wi-Fi password.

Movistar Admin Details	Information
Gateway IP	192.168.1.1
Default Password	Found on the sticker under the router. Look for "Clave de acceso" or "Datos de acceso al router". This differs from the Wi-Fi password.
Web Portal	Alejandra Portal (Cloud) or Local Access (via IP).

Step-by-Step Login

Open your web browser.
Type 192.168.1.1 and press Enter.
Enter the 8-character password from the router sticker.
You can now modify "Advanced Settings" (Configuración Avanzada).

Troubleshooting HGU Lights

Blue Lights (Solid): All services (Phone, Internet, Wi-Fi) are working.

Mouse Icon (Red): No internet signal. Check the yellow fiber cable inserted into the bottom.

Phone Icon (Red): VoIP telephony issue.

Wi-Fi Icon (Blinking): WPS pairing mode active or Wi-Fi traffic.

When to Contact 1004 / 1002

Call 1002 (Technical Support) if:

The "Mouse" light is flashing red for a long time.

You have physically broken the fiber connector.

Your speed is consistently below 50% of your plan despite being wired.

Movistar FAQs: Expert Troubleshooting

Can I change DNS on the HGU router? Yes, look for "Configuración Avanzada" > "LAN" > "DNS". However, Movistar sometimes resets this during firmware updates. It is reliable to set DNS on your PC/Console directly.

Why is my gaming ping high? Check if "Gaming Mode" is available in your Smart WiFi app to prioritize traffic. Also, ensure you are not double-NATted behind another router.

What is the Portal Alejandra? It is Movistar's cloud configuration tool. If you change your password locally via 192.168.1.1, you will lose access to Portal Alejandra unless you reset the router.