What is the Telus Network Access Hub IP Address?

The default IP for the Telus Network Access Hub (NAH) and most Telus Wi-Fi Hubs is 192.168.1.254.

Why are my Telus Wi-Fi speeds slow?

Slow Wi-Fi on Telus is often due to using the older Actiontec T3200M or interference. Upgrading to the Telus Wi-Fi 6 Hub or PureFibre X Wi-Fi 6E hardware can significantly improve speeds.

Is Telus PureFibre better than Shaw Cable?

For upload speeds and latency, yes. Telus PureFibre offers symmetrical speeds (e.g. 940 Mbps Upload), whereas Shaw (Rogers) cable typically caps upload speeds much lower (100-150 Mbps).

How do I login to my Telus router?

Go to http://192.168.1.254 in your browser. Enter 'admin' as the username. The password is printed on the sticker on your device (NAH or Wi-Fi Hub).

What does the red light on my Telus modem mean?

A solid red 'Internet' or 'Globe' light means the physical connection to the Telus network is down. Reboot your ONT (white box on the wall) and then your modem.

Telus Speed Test

This page helps users of Telus PureFibre understand their internet speed test results and determine whether the connection is performing within the normal range for Telus broadband services.

Telus operates a 100% Fiber-to-the-Home (FTTH) network in most of Western Canada (BC & Alberta), known as "PureFibre." This technology delivers symmetrical upload and download speeds, vastly outperforming copper-based competitors.

How to interpret your Telus speed test result

A Telus speed test measures three core performance metrics:

Download speed – PureFibre plans range from 75 Mbps to 3.0 Gbps (PureFibre X). Results should be near-identical to your plan's advertised speed.

Upload speed – The star of the show. On Telus Fibre, this should match your download speed (Symmetrical). Crucial for creators and cloud backups.

Latency (ping) – Extremely low on fiber optics (often 2–10ms). Great for competitive gaming.

These values should be evaluated based on the type of connection (Ethernet vs. Wi-Fi) and the time of day.

Telus PureFibre: Expected Performance

Connection characteristics

Technology: Fiber-to-the-Home (FTTH) - Symmetrical.

PureFibre X: Latest 3.0 Gigabit tier using the Network Access Hub (NAH) and 10G LAN ports.

Legacy DSL: Older "Optik" High Speed Internet on copper lines is much slower and asymmetrical.

Typical real-world performance

Download speed: ~940 Mbps on a 1 Gig plan (due to Gigabit port overhead). >2500 Mbps on PureFibre X (requires 2.5G/10G card).

Upload speed: Symmetrical (matches download).

Latency: 2–10ms (Fiber), 20–50ms (Legacy DSL).

If wired upload speed is drastically lower than download (e.g., 900 Down / 50 Up), you may have a hardware configuration issue or broken Ethernet cable, as fiber is always symmetrical.

Common Causes of Slow Telus Speeds

Slow speed test results on Telus are rarely network congestion and usually hardware limitations.

Frequent causes

Network Access Hub (NAH): Ensure you are using the 10G port (Silver) for speeds over 1 Gbps.

Wi-Fi Saturation: Even Wi-Fi 6 caps out around 600-800 Mbps real-world. You cannot see 3 Gbps on a phone.

Legacy Actiontec: The old T3200M modem is solid but outdated for Multi-Gig speeds. Request the new Wi-Fi 6 Hub.

Telus Router Login – Default IP, Username & Password

Access your Telus Network Access Hub (NAH) or Wi-Fi Hub admin panel to manage your network.

Telus Router Details	Information
Login IP Address	192.168.1.254 – Default for most Telus hardware
Default Username	admin
Default Password	(Printed on the sticker on the back/side of the device)

Steps to Login

Connect to your Telus Wi-Fi
Open a browser
Enter 192.168.1.254
Enter 'admin' and the sticker password
Go to "Status" or "Wireless Setup"

Troubleshooting Gateway Lights

Solid Green: Connected and healthy.

Solid Red (Globe/Internet): Authentication failed. Reboot the modem. If persistent, fiber line may be cut.

Blinking Green: Attempting to connect.

No Lights: Check power adapter.

Wired vs Wi-Fi Testing on Telus

Speed test results over Wi-Fi are subject to physics. 5 GHz Wi-Fi drops off quickly through walls.

For accurate verification of PureFibre speeds, always use a computer with a Gigabit Ethernet port (or 2.5G port for PureFibre X) connected directly to the LAN port.

When to contact Telus support

You should consider contacting Telus support (1-888-811-2323) if:

The "Optical" light on your ONT (white box) is Red (Fiber cut).

Speeds are symmetrical but extremely low (<10 Mbps).

You need to bridge your modem to use your own router (support can do this remotely often).

Telus Speed Test FAQs

Why is Telus internet better than Shaw for gaming? Telus uses end-to-end fiber optics which has lower latency (ping) and jitter compared to Shaw's coaxial cable network.

How do I get 3 Gbps speeds? You need the "PureFibre X" plan, the new Network Access Hub, and a computer with a 10G or 2.5G Ethernet card. A standard laptop port will cap you at 940 Mbps.

Can I use my own router with Telus? Yes. Connect your router to the LAN port of the Network Access Hub. For best results, put the Telus hub in Bridge Mode or just use the NAH as a pure modem.

Competitors & Alternatives

If Telus PureFibre isn't available in your area (often older buildings):

Shaw Speed Test: The primary competitor (now Rogers) using cable infrastructure.
Rogers Speed Test: Parent company of Shaw, offering similar cable plans.
Starlink Speed Test: Excellent for rural BC/Alberta locations.
TekSavvy Speed Test: A reseller often using Shaw lines for a lower price.