Why is my Rise internet slow when it rains or snows?

Fixed Wireless signals can be absorbed by heavy rain or snow, causing 'Rain Fade'. This temporarily lowers your signal strength (RSSI), reducing speeds. Connection usually normalizes once the heavy precipitation stops.

How do I login to my Rise Broadband router?

For TP-Link/SmartRG routers, use 192.168.1.1. If you have direct access to the antenna radio (Cambium), it's often 192.168.11.1. Default credentials are usually 'admin' for both username and password.

What does the light on the black/white power brick mean?

That brick is the POE Injector. A solid light means it has power. If the light is off or flickering, your roof antenna isn't receiving power. Check your outlet or call support.

How do I fix 'No Internet' on Rise?

First, locate your POE Injector. Unplug it from the wall for 90 seconds, then plug it back in. This reboots the roof radio. If that fails, check if trees have grown in the path of your dish.

Rise Broadband Speed Test

This page helps Rise Broadband customers verify their internet performance. Unlike cable or fiber, Rise primarily uses Fixed Wireless Access (FWA) technology. This means your internet is delivered via radio waves from a local tower to a dish on your roof.

Because it relies on line-of-sight, your speed can be affected by weather, trees, and your distance from the tower. This test helps confirm if your connection is meeting your plan's potential.

How to interpret your Rise speed result

Fixed Wireless speeds behave differently than wired connections:

Download Speed: Rise plans are "Up to" (e.g., 25 Mbps, 50 Mbps). Getting 80% of your plan speed (e.g., 40 Mbps on a 50 Mbps plan) is considered a healthy connection. Speeds may dip during evenings (peak usage).

Upload Speed: Rise connections are Asymmetrical. Upload speeds are significantly lower (usually 3-5 Mbps) than download speeds. This is normal and set by the radio configuration.

Ping (Latency): Expect 25ms - 60ms. While higher than fiber, it should be stable. If ping jumps to 200ms+, you may have radio interference ("Jitter").

Rise Broadband: Expected Performance

Connection characteristics

Technology: Fixed Wireless (LTE / Proprietary Microwave).

Hardware: Cambium PMP450, Telrad, Ubiquiti (Roof Radio) + POE Injector.

Weather Impact: Heavy rain/snow causes "Rain Fade" (Speed drop).

Typical real-world performance

Clear Day: 90-100% of plan speed.

Stormy Weather: ~60-70% of plan speed (temporary).

Obstruction (Trees): Heavy packet loss and low speeds.

Common Causes of Slow Rise Internet

Is your connection dragging? Check these specific Fixed Wireless issues:

1. The "Leaf" Effect: Did trees grow in front of your dish? Spring foliage is a common cause of signal loss for Rise customers. You may need to raise the dish.

2. POE Injector Glitch: The small power brick can freeze. Unplugging it for 90 seconds is the #1 fix for Rise connectivity issues.

3. Dish Misalignment: Strong winds can twist your roof antenna. If your speed dropped permanently after a storm, you need a technician to re-aim it.

Rise Router Login – Default IP, Username & Password

Most Rise customers use a TP-Link or SmartRG router. Access it to manage your Wi-Fi.

Rise Router Login Details	Information
Router Login IP Address	192.168.1.1 (Common) 192.168.11.1 (Cambium Radio) 192.168.209.1 (Telrad)
Default Username	admin
Default Password	admin
Support Phone	844-411-7473

Steps to Login

Ensure you are connected to Rise Wi-Fi
Open your web browser
Type 192.168.1.1 in the address bar
Enter username: admin
Enter password: admin (or check router sticker)

Troubleshooting POE Injector Lights

Solid Light: Radio has power. (Normal)

Blinking Light: Power fault or short in cable. (Check cabling)

No Light: Injector dead or unplugged. (No Internet)

Wired vs Wi-Fi Testing

To verify if the problem is the Rise tower or your own Wi-Fi:

Bypass your router. Plug an Ethernet cable from the "LAN" port of the POE Injector directly into your laptop. If speeds are fast here, the tower is fine, and your Wi-Fi router is the bottleneck.

When to contact Rise Support

Call 844-411-7473 if:

You have visible physical damage to the roof dish.

Your POE injector light is off or blinking.

Your speed is permanently slow (<2 Mbps) regardless of weather.

Rise Broadband Speed Test FAQs

Does Rise Broadband have data caps? Yes, most residential plans have a soft cap around 250 GB. Unlimited data add-ons are available in some areas.

Why is my ping high? High ping (jitter) is common in Fixed Wireless if the signal quality (RSSI) is poor. It can also be caused by local saturation at the tower during peak hours.

How do I fix 'Rain Fade'? Unfortunately, you cannot fix physics. Heavy rain absorbs radio waves. Service typically restores automatically as the storm passes.

Can I use my own router? Yes, Rise allows BYOD routers. Just plug your router's WAN port into the LAN port of the generic POE injector.

Compare with Alternative Providers

Compare yours speeds with other US providers:

Starlink Speed Test: The main satellite alternative for rural areas.
T-Mobile Home Internet Speed Test: 5G home internet competitor.
Verizon 5G Home Speed Test: Another wireless option in some regions.
Viasat Speed Test: Traditional satellite internet (usually higher latency).