Quantum Speed Test

This diagnostic utility validates the throughput of your Quantum Fiber connection. Unlike legacy CenturyLink DSL, Quantum Fiber utilizes a 100% Fiber-to-the-Premises (FTTP) infrastructure. The connection terminates at a permanently installed SmartNID (Network Interface Device) on your wall, which then feeds data to your 360 WiFi mesh system.

Understanding Your Speed Metrics

When analyzing your Quantum connection, focus on these three performance vectors:

Download Throughput: On standard plans (500 Mbps, 940 Mbps), speeds to the SmartNID should be rock solid. However, if you are on a Multi-Gig Plan (3 Gig or 8 Gig), you will never see full speed on a single device unless you are using a PC with a 10GbE Network Card connected via Cat6A cable.

Upload Throughput: Quantum Fiber is the industry standard for Symmetrical Speeds. If you pay for 940 Mbps download, you should also get ~940 Mbps upload. If upload is significantly lower (e.g., 50 Mbps), it indicates a provisioning error or a damaged Ethernet patch cable between the SmartNID and the main pod.

Latency (Ping): Quantum Fiber typically delivers exceptional latency (3-8ms) to local servers. If you see high ping (>50ms), it is usually because your device has roamed to a "satellite" 360 WiFi pod that is struggling to maintain a strong backhaul connection to the main unit.

What Results Should You Expect?

The "Speed to Home" vs. "Speed to Device"

Quantum Fiber's app explicitly separates these two metrics. Benchmarks include:

Speed to Home (SmartNID): ~940 Mbps (on 1 Gig plan). This is the speed entering your house.

Speed to Device (Wi-Fi 6 Pods): ~600-800 Mbps (Maximum physical limit of 2x2 Wi-Fi 6).

Speed to Device (Wi-Fi 7 Pods): ~1.2-1.5 Gbps (Requires Wi-Fi 7 compatible phone/laptop).

If your "Speed to Home" is 940 Mbps but your speed test on a laptop shows 90 Mbps, you are almost certainly using an old Cat5 Ethernet cable or a docking station limited to 100 Mbps.

Why Is Your Quantum Connection Slow?

Before contacting support, verify these common hardware installation faults:

Pod Placement: 360 WiFi pods (Q9500WK) plug directly into wall outlets. If you place them behind a sofa, metal filing cabinet, or TV, the signal is blocked. They need "line of sight" to each other.

SmartNID Power: The SmartNID (white box on the wall) generates heat. If it is mounted in a hot garage or unventilated closet, it may throttle speeds to prevent overheating.

Guest Network Isolation: If you are testing on the "Guest" SSID, speeds are often artificially capped to prioritize the main network.

Quantum Technical Configuration Data

How to Get an Accurate Test

Wireless testing is scientifically unreliable for verifying Gigabit speeds due to RF interference.

To confirm the actual speed delivered to your home, connect a Cat6 Ethernet cable directly from the SmartNID's LAN port (bottom of the wall unit) to a laptop. This isolates the connection from the 360 WiFi pods entirely. If this wired test shows full speed, your fiber line is healthy.

When to Call Support

Escalate the issue to Quantum support if you observe these specific failures:

Blinking Blue Light: The SmartNID is stuck trying to sync with the network (Boot loop).

Solid Red Light: Critical hardware failure or fiber signal loss (Cut line).

"Pod Offline": If a specific 360 WiFi pod keeps flashing white/red, it has failed and needs replacement.

You can run a "Speed to Home" test and manage your pods directly via the Quantum Fiber App or by calling 833-250-6306.